Can I change my Online Order?

You may be able to change your order if you advise us prior to your order being shipped.

To see if your order can be changed, please email us on [e-mail] (for urgent changes, please visit the Contact Us section to view our office hours).

Please note that there is no guarantee that orders can be changed prior to dispatch. Our warehouse team begin work very early in the morning to ensure as many customer orders can be dispatched as possible, therefore these hours worked can exceed the customer service hours. While our customer service team will do their best to action any requests, we can not always ensure that changes are actioned before orders are packed and lodged to Australia Post.

In the instance that your order has been shipped without the requested changes being made, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.