NZ Returns & Refunds Policy

Thank you for your recent purchase from WeatherBeeta. Should you need to contact our team or return your order, please refer to your Online Order Confirmation Number as emailed to you at the time of purchasing.

Our online returns process is simple and easy to follow.

Please click HERE and complete the steps provided to submit your return. If you're an existing customer, you can also access this information by logging into your account.

 Please follow the steps below to submit your return:

• Select HERE to take you to your orders
• Click on the order you wish to return
• Select “Request Return” in the top left corner
• Follow the prompts to choose the item and reason for return

Change of Mind Purchases:

We are sure you will enjoy your order, however if for any reason you would like to return your item/s, you

may do so by clicking HERE and complete the steps provided to submit your return. If you're an existing customer, you can also submit a return by logging into your account.

Our returns team can only accept your return if:

• The purchase occurred within the last 14 days
• All items must be unworn and in returned in original condition
• All items must be returned with original packaging and tags still attached
• Strictly no returns on “Online Only Clearance” items, unless faulty or incorrectly received

If your item meets the above criteria, you will be eligible for a refund of the purchase price or an exchange (for any available item on the WeatherBeeta website for the same or lesser amount).

Please note, for change of mind purchases the onus will be on the customer to pay for return postage.

Manufacturing Faults, Delivery Damages or Received the Incorrect Item:

We take the quality of our stock very seriously and have set measures in place to make sure that things like this don’t happen. Occasionally a faulty/incorrect item will slip through the cracks, so we do apologise if you feel the item is not up to standard. If you believe your item is faulty or has been damaged in transit, please submit a return by clicking HERE and complete the steps provided to submit your return. If you're an existing customer, you can also submit a return by logging into your account.