Returns & Refund Policy - Online Orders Only

RETURNS & REFUND POLICY – ONLINE ORDERS ONLY (FOR EXCHANGES THROUGH HORSELAND STORES, PLEASE CONTACT YOUR NEAREST HORSELAND STORE DIRECTLY)

 

Thank you for your recent purchase from Horseland. Should you need to contact our team or return your order, please refer to your Online Order Confirmation Number as emailed to you at the time of purchasing.

Our online returns process is simple and easy to follow.

Please click HERE to find your order that you wish to return. Click to view the order and if you are eligible for a return, there will be a "Return Item" button showing. Please click on the "Return Item" button. and complete the steps provided to submit your return. If you're an existing customer, you can also access this information by logging into your account and navigating to the order you wish to return, in your user dashboard.

Online orders only (For exchanges through Horseland Stores, please contact your nearest HORSELAND STORE directly.

Please note, we do not accept returns or refunds for items purchased through Online Clearance. All returned items will be assessed and must be in their original condition and packaging with tags still attached. 

 

RETURNS POLICY

Change of Mind Purchases:

We are sure you will enjoy your order, however if for any reason you would like to return your item/s, you may do so by clicking HERE to find your order that you wish to return. Click on the relevant order and if you are eligible for a return, there will be a "Return Item" button showing. Please click on the "Return Item" button and complete the steps provided to submit your return. If you're an existing customer, you can also submit a return by logging into your account and navigating to the order you wish to return, in your user dashboard.

 

 

Our returns team can only accept your return if:

• The purchase occurred within the last 14 days
• All items must be unworn and in returned in original condition
• All items must be returned with original packaging and tags still attached
• Strictly no returns/exchanges on “Online Only" clearance items purchased from Online Outlet, unless faulty or incorrectly received

If your item meets the above criteria, you will be eligible for a refund of the purchase price or an exchange (for any available item on the Horseland website for the same or lesser amount).

 

Please note, for change of mind purchases the onus will be on the customer to pay for return postage.

Returning Online Purchases In-Store: You may contact your local Horseland store directly to see if they can accommodate an exchange of item. Unfortunately, Horseland Stores are unable to issue refunds for returns.

 

Manufacturing Faults, Delivery Damages or Received the Incorrect Item:

 

We take the quality of our stock very seriously and have set measures in place to make sure that things like this don’t happen.

 

Occasionally a faulty/incorrect item will slip through the cracks, so we do apologise if you feel the item is not up to standard. If you believe your item is faulty or has been damaged in transit, please click HERE and complete the steps provided to submit your return. If you're an existing customer, you can also submit a return by logging into your account.