Dispute Resolution and Customer Complaints Policy

The Customer Service and Online Team, value every individuals customer experience and would appreciate your positive feedback!

Horseland Online aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service. 

Alternatively, if you did not receive the information you needed or had a bad experience online, please let us know so we can strive to be better! If you do not think your enquiry has been solved sufficiently or your shopping experience was unsatisfactory, please let us know and we will endeavor to help.

To make an official complaint, or to provide us with your feedback, simply use the contact form. Feedback -> (Chose the type of Complaint) -> Add your concerns/ feedback.

We will be in touch