Cannot log into my account and cannot reset my password

If you have forgotten your password and would like to reset it, you may do so through clicking on click 'Forgotten your password?' in the sign in section online.

This will redirect you to enter the email address associated with your account and will indicate the required steps needed to reset your password.

Please note, if you have an in store account, this will be separate from your online account.

Additionally, some time ago, we updated our online system which saw all accounts that were "active" (eg not updated within two months of the update) deleted, which may be the case with your account. 

If you have been active on your account within the last couple of months and are still unsuccessful in Resetting your Password or Logging in, please get in contact with our Customer Care team through the 'Help' section on the bottom right of your screen.