Across the country we're all facing ongoing challenges of the COVID pandemic. We hope you are safe and coping as best as you can.
Our delivery partner, Australia Post, has advised that with two of our largest States in lockdown, staff following necessary self-isolation, and a significant increase in online shopping with parcel volumes at Christmas levels, they are experiencing increased pressure on their network; especially within Victoria.
Due to these pressures, your Horseland order may be impacted; causing your order to arrive later than usual. Please rest assure, our Warehouse Team is working diligently to prepare and dispatch your order from our warehouse in Melbourne within 1 to 2 days; your order will arrive, and we apologise for the inconvenience.
To monitor your order, we recommend downloading the Australia Post Mobile App and Tracking Tool. This app provides the most accurate and up to date information we at Horseland have on your order. If your order is more than 15 business days late, please lodge a late item enquiry with Australia Post; which can also be completed by using this app.
You can find this app within your app store, or alternatively, you can download the app via the following link: https://auspost.app.link/app
Australia Post is working diligently to get your order to you and are leveraging all resources at their disposal to help reduce the volume of parcels within their network. Further information regarding the impacts of Covid-19 on the Australia Post network can be found HERE.
The safety of our community is our highest priority, and we thank you in advance for your patience and understanding in the current environment.
Stay safe,
The Horseland Team
Comments
0 comments
Article is closed for comments.